Workplace E-mails Made Easy
Department of Information and Communications Technology
Course Overview
This course aims to teach adult learners, particularly working Filipinos, how to communicate effectively with e-mails in a corporate setting. It covers the basic parts of an e-mail, purposes for writing business e-mails, common styles, and some guidelines that would help them develop the appropriate e-mail messaging for every occasion and type of audience.
What You Will Learn
At the end of this course, you will be able to:
- familiarize yourself with the formats of common workplace e-mails
- distinguish the difference between an informal and formal e-mail
- identify the appropriate e-mail type for a specific business communication need or purpose
- develop e-mails and responses suitable for different business and workplace situations
Course Instructor
Marlene Elmenzo-Reyes
Subject Matter Expert
Course Content
Week 1: E-mail Basics
8 Videos | 2 Activities
8 Videos
- Welcome to the course!
- Parts of an E-mail
- E-mail Parts vs. Letter Parts
- Formal E-mails: Use, Common Context, and Example
- Informal E-mails: Use, Common Context, and Example
- Formal and Informal Expressions
- Dos and Don’ts in E-mail Writing
- Summary
2 Activities
- Recall Activities
- Exit Assessment
Week 2: Writing E-mails with a Purpose
19 Videos | 2 Activities
19 Videos
- Making a Request
- Making an Inquiry
- Sending an Invitation
- Expressing Gratitude
- Submitting Work (with attachment)
- Sending a Reminder or Follow-up on a Request/Submission or to Request an Update
- Sending Follow-up E-mails after a Meeting or Discussion
- Politely Expressing Disappointment or Regret
- Commending an Employee or Coworker
- Sending an Announcement or Memo (Mass Message)
- Sending a Proposal to a Client
- Thanking a Client
- Making an Inquiry about a Supplier’s Product or a Service
- Following up on a Request or Inquiry
- Communicating a Complaint (to a supplier/service provider)
- Extending Greetings for Special Holiday
- Recalling E-mails and Replacing the Original Message
- Correcting a Sent or Received E-mail with a Revision
- Summary
2 Activities
- Recall Activities
- Exit Assessment
Week 3: Writing E-mail Responses
9 Videos | 2 Activities
9 Videos
- Accepting a Compliment/Replying to a Thank you E-mail
- Answering a Meeting Invite
- Responding to a Request or Favor (accept/decline)
- Sending Information as a Response to a Request
- Confirming Receipt of Work Assignments/Information/Essential Documents
- Expressing an Apology or a Corrective Action
- Automatic Reply to an Internal E-mail
- Automatic Reply to an External E-mail
- Key Takeaways
2 Activities
- Recall Activities
- Exit Assessment
You can apply for access to the 36 FREE online courses by filling out this registration form. Your registration will be processed in 1-2 business days, and you will be notified via email once access is granted.