Workplace E-mails Made Easy
Department of Information and Communications Technology
Enrollment in this course is by invitation only
Course Overview
This course aims to teach adult learners, particularly working Filipinos, how to communicate effectively with e-mails in a corporate setting. It covers the basic parts of an e-mail, purposes for writing business e-mails, common styles, and some guidelines that would help them develop the appropriate e-mail messaging for every occasion and type of audience.
What You Will Learn
At the end of this course, you will be able to:
- familiarize yourself with the formats of common workplace e-mails
- distinguish the difference between an informal and formal e-mail
- identify the appropriate e-mail type for a specific business communication need or purpose
- develop e-mails and responses suitable for different business and workplace situations
Course Instructor
Marlene Elmenzo-Reyes
Subject Matter Expert
Course Content
Week 1: E-mail Basics
8 Videos | 2 Activities
8 Videos
- Welcome to the course!
- Parts of an E-mail
- E-mail Parts vs. Letter Parts
- Formal E-mails: Use, Common Context, and Example
- Informal E-mails: Use, Common Context, and Example
- Formal and Informal Expressions
- Dos and Don’ts in E-mail Writing
- Summary
2 Activities
- Recall Activities
- Exit Assessment
Week 2: Writing E-mails with a Purpose
19 Videos | 2 Activities
19 Videos
- Making a Request
- Making an Inquiry
- Sending an Invitation
- Expressing Gratitude
- Submitting Work (with attachment)
- Sending a Reminder or Follow-up on a Request/Submission or to Request an Update
- Sending Follow-up E-mails after a Meeting or Discussion
- Politely Expressing Disappointment or Regret
- Commending an Employee or Coworker
- Sending an Announcement or Memo (Mass Message)
- Sending a Proposal to a Client
- Thanking a Client
- Making an Inquiry about a Supplier’s Product or a Service
- Following up on a Request or Inquiry
- Communicating a Complaint (to a supplier/service provider)
- Extending Greetings for Special Holiday
- Recalling E-mails and Replacing the Original Message
- Correcting a Sent or Received E-mail with a Revision
- Summary
2 Activities
- Recall Activities
- Exit Assessment
Week 3: Writing E-mail Responses
9 Videos | 2 Activities
9 Videos
- Accepting a Compliment/Replying to a Thank you E-mail
- Answering a Meeting Invite
- Responding to a Request or Favor (accept/decline)
- Sending Information as a Response to a Request
- Confirming Receipt of Work Assignments/Information/Essential Documents
- Expressing an Apology or a Corrective Action
- Automatic Reply to an Internal E-mail
- Automatic Reply to an External E-mail
- Key Takeaways
2 Activities
- Recall Activities
- Exit Assessment