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Digital Innovation in Government

Department of Information and Communications Technology
Enrollment in this course is by invitation only

Course Overview

In unprecedented times where many government activities are being disrupted, fast-tracking adoption of digital technologies becomes essential to continuously serve the general public. This online course will provide you with digital fluency in a number of Industry 4.0 considerations that involve technology in government so that you are better equipped to jumpstart digital opportunities and to address the challenges they present.

What You Will Learn

At the end of this course, you will be able to:

  • understand the key considerations in digital transformation
  • appreciate the ways in which human-centered design can enhance government policies and programs
  • identify various use cases where digital technologies may bring innovation to government products and services
  • develop your own digital transformation journey roadmaps

Course Instructor

Course Staff Image #1

Sherwin M. Pelayo

Subject Matter Expert

Course Content

Week 1: Key Considerations in Digital Transformation

9 Videos | 2 Activities

9 Videos

  • Welcome to the course!
  • What is Digital Transformation
  • Transforming the Customer Experience
  • Transforming the Employee Experience
  • Transforming Operations
  • Transforming the Business Model
  • Transforming the Digital Platform
  • The Digital Transformation Readiness Check
  • Summary

2 Activities

  • Recall Activity
  • Exit Assessment

Week 2: Designing for Digital

11 Videos | 2 Activities

11 Videos

  • The Traditional Problem-Solving Approach
  • The Human-Centered Design Approach
  • Design Thinking
  • Empathize
  • Define
  • Ideate
  • Prototype
  • Test
  • The User Journey Map
  • Starting Your Digital Transformation the Right Way
  • Summary

2 Activities

  • Recall Activity
  • Exit Assessment

Week 3: Use Cases of Digital Innovation

2 Videos | 2 Activities

2 Videos

  • Examples of Digital Innovation Projects in the Public Sector
  • Summary

2 Activities

  • Recall Activity
  • Exit Assessment

Week 4: The Digital Transformation Roadmap

3 Videos | 2 Activities

3 Videos

  • The Strategy Map
  • A Final Word
  • Key Takeaways

2 Activities

  • Recall Activity
  • Exit Assessment
  1. Course Number

  2. Classes Start

  3. Classes End

  4. Estimated Effort

    2 hrs./week (8 hours)
  5. Price